Privacy Policy

1. Overview

BuildSoftware helps businesses manage customer conversations, contacts, templates, automations, and WhatsApp Business messaging. This policy explains how information is handled when you use this BuildSoftware installation.

2. Information processed

Depending on the features you use, BuildSoftware may process:

• Account information, such as name, email address, and role.
• Customer contact details, including phone number, name, labels, and notes.
• WhatsApp messages, templates, media, delivery status, and conversation history.
• Operational data such as API keys, audit activity, settings, and automation configuration.

3. How information is used

Information is used to provide the CRM, send and receive messages that you authorize, maintain conversations and contacts, secure access, troubleshoot issues, and improve the reliable operation of the service. BuildSoftware does not use customer message content for advertising.

4. WhatsApp and service providers

When you connect WhatsApp Business, messages and related data are processed through Meta's WhatsApp Business Platform. Their use of data is governed by Meta's applicable terms and privacy notices. BuildSoftware may also use infrastructure providers selected by the workspace owner to host the application, database, files, and notifications.

5. Data sharing and access

Access to workspace data is limited to authorized users of that workspace and the providers needed to operate the connected services. The workspace owner is responsible for choosing who can access the account and for obtaining any required consent before uploading contacts or messaging them.

6. Retention and security

Data is retained for as long as it is needed for the workspace or until it is deleted by an authorized administrator, subject to any legal or operational retention requirements. BuildSoftware uses access controls and credential protection designed to safeguard data, but no online system can guarantee absolute security.

7. Your choices

To request access, correction, or deletion of your information, contact the organization that invited you to this workspace. If you are a workspace owner, use the account and contact-management tools or contact your hosting administrator.

8. Changes to this policy

This policy may be updated when the application or its data practices change. The latest version will always be available at this page with its updated date.

9. Contact

For questions about this policy or this BuildSoftware workspace, contact your workspace administrator.