Shared team inbox
One view of every WhatsApp conversation, contact and delivery outcome — assign, tag and reply together.
WhatsApp Business operations
The operational layer for your WhatsApp Business conversations.
BuildSoftware brings conversations, customer context, team workflows, automations and developer integrations into one accountable workspace.
- Businesses
- 400+
- Uptime target
- 99.9%
- Message tracking
- 24/7
BuildSoftware workspaceLive
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Aarav Sharma
nowHi, I'd like help with my order.
Priya Traders
14mInvoice received, thanks!
Kay Hi-Tech
1hCan you share the catalogue?
Sunshine Textiles
2hOrder confirmed ✔
AS
Aarav Sharma
Online
Messages
Live
Automation
Ready
Delivery
Tracked
Trusted across industries
Powering operations for 400+ leading businesses
Our clients
A growing community of smarter operations
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- 0/7
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- Shared inbox for your team
Platform
One workspace for customer messaging
Make every conversation actionable while keeping the systems around it connected and observable.
Broadcasts & templates
Build approved templates, pick an audience, personalise and schedule campaigns with tracked delivery.
No-code automations
Keyword, first-message and interactive-reply workflows with execution logs you can actually read.
Visual flows
Design conversational flows on a canvas and activate them without touching code.
Signed webhooks
Send verified events to your backend, including delivery status and short-lived media links.
Developer APIs
Tenant-scoped API keys, an API console and documented flows to connect your business apps.
Automation
From message to outcome, automatically
Build keyword, first-message and reply-button workflows — and watch every step run with a readable execution log.
Trigger
Incoming message
A customer writes on WhatsApp.
Condition
Keyword matches
Rules check the text, first message or reply button.
Action
Reply & tag contact
Send a reply, assign, tag or start a flow.
Outcome
Delivery tracked
Status and execution logs stay visible.
Execution logrunning
- ✓Inbound message received
- ✓Keyword matched · “order”
- ✓Reply sent · contact tagged
- ✓Delivered ✓✓ · logged
Visibility
Everything happening in your workspace, in real time
Conversations, broadcasts, automations and webhooks report back as they happen, so your team always knows what was sent, what was delivered and what needs attention.
- Delivery status on every message
- Execution logs for every automation
- Signed webhook events for your backend
Live activity
- New contact added to workspacejust now
- Automation ran · keyword “price”2s ago
- Broadcast message delivered4s ago
- New customer message received6s ago
Every event is logged and scoped to your account.
Getting started
Connect, configure, operate
A practical path for teams managing WhatsApp Business communications in BuildSoftware.
- 01
Create a workspace
Invite your team and set up role-based access.
- 02
Connect WhatsApp Business
Complete your organisation’s approved connection flow.
- 03
Operate with visibility
Run conversations, templates, automations and APIs with tracked outcomes.
Trust & readiness
Designed for accountable, secure business messaging.
BuildSoftware is built for organisations that connect their own WhatsApp Business assets and operate communications responsibly. Product claims stay tied to deployed capabilities — not partnership status.
Customer-controlled WhatsApp Business connection and onboarding
Encrypted account credentials and role-based workspace access
Webhook signatures, delivery history and account-scoped data isolation
Template, broadcast and conversation workflows built for operations teams
Bring your WhatsApp operations into focus
Create a workspace and start configuring BuildSoftware for your business messaging workflows.